Refund and Cancellation Policy

Effective Date: November 1, 2023

At Petals Craft, we strive to provide you with a seamless and enjoyable shopping experience. Please read our Refund and Cancellation Policy carefully to understand the procedures and conditions related to refunds and cancellations.

1. Order Cancellation:

   • You may cancel your order within [X] hours of placing it. Once the order has been processed, cancellations may not be possible. To cancel an order, please contact our customer support at [support@petalscraft.com] with your order details.

2. Refund Eligibility:

   • Refunds are processed based on the eligibility criteria outlined below:

     • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [X] days of receiving the item. We may request supporting documentation, such as photographs, to assess the issue.

     • Incorrect Product Received: If you receive the wrong product, please notify us within [X] days of receiving the item.

     • Non-Delivery: In the event of non-delivery, please contact us within [X] days of the expected delivery date.

3. Refund Process:

   • Once your request for a refund is approved, we will initiate the refund process. The time it takes for the refund to be reflected in your account may vary depending on your payment method.

4. Non-Refundable Items:

   • Certain items are non-refundable, including:

     • Custom or personalized products.

     • Products that show signs of use, damage, or alteration.

     • Items not in their original condition or packaging.

5. Return Shipping:

   • If a return is required, you may be responsible for shipping the item back to us. We will provide instructions on the return process, including the return address.

6. Cancellation or Modification by Petals Craft:

   • Petals Craft reserves the right to cancel or modify any order, including but not limited to cases of product unavailability, pricing errors, or suspicion of fraudulent activity. If your order is canceled, you will be notified, and a refund will be processed if applicable.

7. Contact Us:

   • If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at [petalscraft3@gmail.com].

Thank you for choosing Petals Craft!